Category : Customer Support/Call Centre
Senior Specialist, Customer Service-E-Commerce
Aarong

Job Summary

Vacancy
: 01
Job Nature
: Full Time
Age
: At most 32 year(s)
Experience
: 1 to 2 year(s)
Gender
: Both
Job Location
: Dhaka
Salary Range
: Negotiable
Published
: Jan 30, 2019
Deadline
: Feb 27, 2019

Job Description / Responsibility

  • Obsessed with customer service and problem solving skills.
  • Effective handling of Inbound and outbound calls to customers.
  • Resolve customer queries and take appropriate measures.
  • Regular follow up with outbound logistics to ensure doorstep delivery and provide confirmation to customer.
  • Communicate with internal and external stakeholders to resolve any order or payment related issues.
  • Provide support to the customer through product knowledge as well as product search in the website.
  • Regular interaction with Marketing and CRM for current offers and promotions and maintain database of customers
  • Systematically working on customer feedback with the internal team.

Job Nature

Full Time

Educational Requirements

  • Graduate/ Post Graduate in Marketing & Operations or ina closely related subject from any reputed university.
  • 3rd division/class/CGPA below 2.0 in other academic examinations will not be considered.

Experience Requirements

1 to 2 year(s)

Job Requirements

  • Age at most 32 years
  • Be professional, courteous, and know proper phone etiquette.
  • Sound knowledge of essential software like MS Word, MS Excel, MS PowerPoint.
  • Must have deep understanding of E-Commerce operation.
  • Should have good analytical and problem solving skills.
  • Excellent communication and interpersonal skills.
Gender: Both
Age: At most 32 year(s)

Job Location

Dhaka

Salary Range

Negotiable

Other Benefits

  • Provident fund, Insurance, Gratuity, Over time allowance
  • Festival Bonus: 2(Yearly)

Job Source

jagojobs.com Online Job Posting

Apply Instructions

Send your CV to career.aarong@brac.net or click here

Company Information

N/A

http://www.aarong.com/