Job Description / Responsibility
- Provide Quality Service to the customer over online communication (eg: Email, Web chat, outbound call & Social Media) to ensure smooth operation and positive customer experiences.
- Maintain Targeted KPI on a regular basis.
- Maintaining high standard of service quality as the requirement of the organization.
- Proactively aware internal department and customers with helping attitudes and thus play a significant role in customer satisfaction, retention and acquisition,
- Answering incoming calls from customer and ensure instant customer satisfaction on product query.
- Receiving Customer Complaints and input those in the system for necessary measures.
- Maintaining high standard of call quality as per the requirement of the organization.
- Handle critical customers with effective and gentle communication skill.
- Bachelor degree in any discipline
- Bachelor's degree in any discipline from any reupdated Public/ Private University.
- Both males and females are allowed to apply
- Freshers can apply for this position. Candidate having relevant experience will be treated as advantage
- Effective communication skill both in English and Bengali.
- Positive Service mindset with helping attitude.
- Clear voice and good communication skills.
- Proficient in MS-Office and excellent typing skills.
- Ability to work under pressure and Flexibility.
- Energetic & Smart.
- Should have the mind to work in shifting basis
12,000 - 15,000
jagojobs.com Online Job Posting
Green Grandeur, 8th Floor, 58/E, Kamal Attaturk Avenue, Banani, Dhaka-1213
Daraz is the leader of online retail in Asia, offering E Commerce services for fashion, electronics and general merchandise. The online shopping platform has established itself as a notable success story. Daraz is part of the Asia Pacific Internet Group (APACIG), a joint venture of Rocket Internet and Ooredoo, leading internet platform in Asia. With excellent job environment and a large diversified team, it promises an accelerated run up to the learning curvehttps://www.daraz.com.bd/?gclid=CNTp2Jnwk9ICFQGhaA