Category : Engineering Application deadline has been passed!
Engineer (Business Support Service)
bKash Ltd.

Job Summary

Vacancy
: 01
Job Nature
: Full Time
Age
: Any
Experience
: 2 to 3 year(s)
Gender
: Both
Job Location
: Dhaka
Salary Range
: Not mentioned
Published
: Dec 03, 2018
Deadline
: Dec 08, 2018

Job Context

24/7 service for Call Center & Customer Service solutions under Business Support Service, Technology Division

Job Description / Responsibility

  • Ensure 24/7 service for Call Center & Customer Service solutions
  • Application, system health check & alarm monitoring,
  • Escalation to vendor for incident
  • Facilitate vendor support at non-business hour for system troubleshooting & maintenance,
  • Portal credential and IPT reset,
  • CR Execution support

Job Nature

Full Time

Educational Requirements

Graduation in CSE

Experience Requirements

2 to 3 year(s)

Job Requirements

  • 2-3 year experience on Customer Service & Call Center solution support (Avaya Call Center experience preferable)
  • Clear knowledge of OS, data network and DB
  • Strong knowledge of voice network, Communication Manager & IVR system
  • Solid skill of API communication, MSSQL & MySQL
  • Capable to administration of various application software
  • Excellent business communication skill
  • Interest and ability to roster duty on 24/7 with can do attitude
  • Good organizational, time management, and service delivery skills
Gender: Both
Age: Any

Job Location

Dhaka

Salary Range

Not mentioned

Job Source

jagojobs.com Online Job Posting

Application deadline has been passed!

Company Information

Shadhinota Tower, 1, Bir Sreshtha Shaheed Jahangir Gate, Dhaka Cantonment, Dhaka-1206

https://www.bkash.com/