Category : Hotel/Restaurant Application deadline has been passed!
Operations Manager
Grand Palace Hotel

Job Summary

Vacancy
: 02
Job Nature
: Full Time
Age
: 30 to 45 year(s)
Experience
: At least 10 year(s)
Gender
: Male
Job Location
: Anywhere in Bangladesh
Salary Range
: Negotiable
Published
: Jan 31, 2019
Deadline
: Feb 15, 2019

Job Context

Hotel operations managers oversee the entire operations of a lodging establishment. Operations include human resources, housekeeping, security, public relations, food service, sales and finances. Creating a work schedule, hiring new employees, and training staff are all duties a hotel operations manager can perform.

Job Description / Responsibility

  • Fully responsible for all aspects of all departments.
  • Support and work with all Head of Departments in all aspects of running this hotel.
  • Ensure the premises are in operative condition as per category of the unit to receive & serve the guests.
  • Conduct regular operations team meeting with all the HOD daily / weekly to discuss routine operational matters, sales targets, GSTS feedback / RSTS feedbacks and action taken for service recovery, and also any staff issues. Minutes of the meeting to be sent to GM/RGM.
  • Ensure SOP implementation in all departments and check the same during routine operational checks. Consultant /GRM guidance to be taken wherever required.
  • Monitor the purchase / indent / requestions of each department, the accounts receivable (collection from debtors) and the accounts payable (payable to the vendors / suppliers etc).
  • Randomly inspecting the stores (F & B / Kitchen) to check the stock in hand (quality, par stock levels, expiry etc) with the F & B Manager & Chef.
  • Dealing with Suppliers / Vendors for quality products involving Purchase Manager and providing performance assessment of vendors every quarter to HO Purchase.
  • Inspecting all departments for SOP implementation.
  • Inspecting all department with their respective Manager's for cleanliness, ambience, service readiness, staff grooming & hospitality culture.
  • Monitor the co-ordination between all departments for smooth & efficient operations.
  • Assessing and reviewing customer satisfaction and service recovery process.
  • Meet all dept. heads to review & train the staff to upkeep the human capital.
  • Identifying staff learning needs and assisting with development
  • Providing timely and constructive feedback to all direct reports as and when required either formally or informally.
  • Conduct weekly / Daily meeting with marketing people for enquiry & follow up & conversion to grow up the business.
  • Monitor and maintain operation & overhead cost in order to maintain maximum revenue to the organisation.
  • Be on available on call 24 hours a day to resolve any urgent problems on emergencies.
  • Responsible for the overall management of the operation of the hotel.
  • Any other duties assigned.

Job Nature

Full Time

Educational Requirements

  • Bachelor degree in any discipline

Experience Requirements

At least 10 year(s)

Job Requirements

  • Age 30 to 45 years
  • Only males are allowed to apply
Gender: Male
Age: 30 to 45 year(s)

Job Location

Anywhere in Bangladesh

Salary Range

Negotiable

Other Benefits

  • Festival Bonus: 2(Yearly)

Job Source

jagojobs.com Online Job Posting

Application deadline has been passed!

Company Information

Dhaka