Category : Secretary/Receptionist Application deadline has been passed!
Guest Service Agent (GSA) / Front Office Team Member
Amari Dhaka

Job Summary

Vacancy
: 01
Job Nature
: Full Time
Age
: Any
Experience
: At least 1 year(s)
Gender
: Female
Job Location
: Dhaka
Salary Range
: Negotiable
Published
: Oct 11, 2018
Deadline
: Nov 09, 2018

Job Context

Objectives: Actively guide and direct the team to ensure service delivery is at its best and established standards of operation are met.

Job Description / Responsibility

  • GENERAL
  • Reads the logbook daily and take action accordingly.
  • Provides information regarding the hotel's facilities & services.
  • Ensures to always be informed of VIP in-house and daily functions.
  • Handles guest complaints in accordance with service recovery guidelines.
  • FRONT DESK
  • Assigns rooms and checks in/out guests in accordance with established standards.
  • Checks guest history of all arrivals on shift and gets familiarized with the information.
  • Greets and addresses guests by name.
  • Thanks every guest when they depart.
  • Exchanges money for guests in accordance with the hotel's foreign exchange policy & procedure.
  • Handles the following situations in accordance with hotel policy:
  • Early arrivals and late check outs
  • Rebate and paid outs
  • Refund
  • Runs the night audit
  • Post folios and relevant data in the system immediately and accurately.
  • COMMUNICATIONS
  • Operates the switchboard in accordance with the hotel's high standards of guest courtesy and efficiency.
  • Places requested wake-up calls.
  • Ensure all calls are answered courteously, efficiently and timely.
  • Takes telephone messages.
  • Keeps a record of all emergency telephone numbers.
  • Knows how to operate the hotel's paging system.
  • Uses the PMS for messages, locators and traces.
  • Handles all operator-assisted calls in accordance with established standards.
  • Knows role and action to take in case of emergency.
  • BUSINESS CENTRE
  • Sends guest faxes and emails.
  • Ensures incoming faxes for guests are complete, legible and delivered to the room within 15 minutes.
  • Types guest correspondence as required.
  • Know how to operate Microsoft Office and Internet and able to explain to guests if requested.
  • Bills guests for services in accordance with the hotel's billing policy and procedure.
  • GUEST RELATIONS
  • Escort guests to the room.
  • Follows up and follows through on requests by guests for reservations at outside facilities such as restaurants, tours etc.
  • Clears expected departures.
  • Coordinates with Housekeeping concerning room status and others.
  • Checks guest history, arrival list and ensures all routing and special instructions are properly implemented.
  • Assigns rooms and checks in/out guests in accordance with established standards.
  • Checks guest history of all arrivals on shift and gets familiarized with the information.
  • Greets and addresses guests by name.
  • Thanks every guest when they depart.
  • Handles the following situations in accordance with hotel policy:
  • Early arrivals and late check outs
  • Refund
  • Post folios and relevant data in the system immediately and accurately.
  • Serves guests F&B in accordance with established standards.
  • RESERVATIONS
  • Answers all emails, faxes and any other written booking correspondence within 24 hours.
  • Monitors receipt of deposit guarantees and prepaid, ensures all credit cards are verified and credit card authorization forms where applicable are processed properly.
  • Processes all reservations in accordance with established standards.
  • Maintains an effective tracing and filing system.
  • Inputs all bookings into the system with accurate billing instructions and clear special instructions with regards to room set-up, room share etc.
  • Prepares all occupancy forecasts.

Job Nature

Full Time

Educational Requirements

  • Bachelors / Diploma in Hotel Management/ BBA.

Experience Requirements

At least 1 year(s)

Job Requirements

  • Only females are allowed to apply
  • Minimum 1.5 year(s).
  • Females are allowed to apply
  • Previous working experience in Hotels will be given priority.
  • Very good commands of both spoken and written in English.
  • Good in communication.
  • Initiative, hardworking, ability work under pressure, honest with good management.
  • Knowledge about MS Office, Internet, Fax, Copy Machine, Opera.
Gender: Female
Age: Any

Job Location

Dhaka

Salary Range

Negotiable

Other Benefits

  • Attractive package will depend on the basis of qualification and experience.
  • 2 Festival Bonus
  • Provident Fund (PF)
  • Gratuity
  • Group Life Insurance
  • Hospitalization Encashment
  • Performance Linked Bonus and ETC.

Job Source

jagojobs.com Online Job Posting

Application deadline has been passed!

Company Information

Amari Dhaka, 47, Road No 41, Gulshan-2, Dhaka City, Dhaka Division, Banglades

Amari is an international brand of Onyx Hospitality Group which is Thailand based and in South Asia they have launched their brand Amari for the first time. It is a five star hotel name Amari Dhaka. Amari Dhaka has 134 guest rooms and suites, three restaurants and bars, including a ?destination? rooftop facility plus a function hall suitable for weddings and meeting rooms.

http://www.amari.com/dhaka